The business Try Sewa Private Limited and its affiliates collectively entail the provision of web-based solutions to enable connections between clients looking for certain services and service providers who provide these services. This Policy describes our procedures for gathering, storing, using, processing, and disclosing personal data that you voluntarily provide to us when you access, use, or otherwise interact with our website, located at https://www.trysewa.com, or use any goods or services that Try Sewa provides you or through the Platform (collectively, the "Services"). Throughout this Policy, "Professional Services" refers to the services that are provided to you by service providers on or via the Platform. Try Sewa is dedicated to safeguarding your personal information and upholding your right to privacy. We must gather and otherwise handle some data about you to grant you access to the Services or the Professional Services. The processing and use of your data are described in this Policy. Please be aware that, unless otherwise specified in this Policy, capitalized words have the same meanings as those given to them in our Terms and Conditions, which are accessible at https://www.trysewa.com/terms ("Terms"). Please read the Terms and this Policy carefully. By utilizing the Services, you confirm your understanding of this Policy, your agreement to be bound by its terms, and your agreement to the processing operations covered by this Policy. To learn how this Policy's provisions affect you, please refer to Section 1.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy applies:
Anyone who accesses, utilizes, or otherwise leverages the Services or Professional Services is subject to this Policy. To avoid confusion, all references to "you" throughout this Policy refer to an end user of the Platform.
By using the Platform, you agree that we may collect, store, use, and disclose your personal information in the ways that are set out in this Policy.
(b) Evaluation and updates: We ask that you examine our privacy policy regularly because we update it frequently. The personal information we have about you must be correct and up to date. If your information changes while you are a customer of ours, kindly let us know.
(c) Third-Party Services:
The Platform may include links to third-party websites, plug-ins, services, and applications ("Third-Party Services). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third party service providers.
2. PERSONAL DATA THAT WE COLLECT
(a) We gather several kinds of personal information about you. To name a few, but not all of them:
(i) Contact information, including your postal or residential address, city, state, email address, and phone number.
(ii) Identity and profile information, including your name, username, or other distinguishing marks, pictures, and gender.
(iii) Marketing and Communications Data, such as your address, email address, the information provided in service requests, offers, wishes, feedback, comments, photographs, and conversations in our blog and chat boxes, replies to user surveys and polls, and communication preferences. Additionally, when you engage with service providers through the Platform, we also keep track of your chat and phone histories.
(iv) Technical Information, which consists of your IP address, browser type, ISP, operating system information, access time, page views, device ID, device type, frequency of visits to our website, and use of the Platform, website, and mobile application activity, clicks, date and time stamps, location information, and other information on the devices you use to access the Platform.
(v) Transaction Data, including information on the Services or Professional Services you have used, a part of your credit or debit card information for tracking transactions that are sent to us by payment processors, and UP IDs for payment processing.
(vi) Usage Data includes facts about your interactions with the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, and information about your mobile application user journey, and page views.
(b) We also gather, utilize, and disseminate aggregated data for any objective, such as statistical or demographic information. Although aggregate data may be produced from your data, it is not legally regarded as personal data because it does not explicitly or implicitly identify you. But if we combine or link aggregated data with your personal information in a way that makes it possible to identify you directly or indirectly, we recognize the combined information as personal information and will use it in line with this Policy.
(c) What happens if I don't provide you with my personal information? When we are required by law or by the terms of a contract (like the Terms) to collect personal data, and you refuse to submit that data when requested, we might not be able to fulfill the deal (for example, to provide you with the Services). In this situation, we might need to revoke or restrict your use of the Services.
3. WHAT PERSONAL DATA DO WE COLLECT?
We employ a variety of techniques to gather personal information from and about you, including
(a) Direct Contacts. To engage with us, you must give us your personal information. This includes any private information you supply when you
(i) register for a profile or account with us;
(ii) I enter a promotion, user poll, or online survey;
(iii) request marketing communications be sent to you; (iii) use our Services;
(iv) carry out other actions in connection with the Services, whether or not the Service is delivered;
(b)Technologies or interactions that are automated. We will automatically gather Technical Data about your device, browsing habits, and actions each time you use the Platform or use the Services. Cookies, web beacons, pixel tags, server logs, and other similar technologies are used by us to gather this personal data. If you visit other websites or applications that use our cookies, we could also obtain technical data about you from those visits.
(c) Other people or sources that are openly accessible. We will get personal information about you from a variety of third parties, including I technical information from analytics providers like Facebook and ad networks, (ii) identity and profile-related information and contact information from service providers, the public domain, etc., and (iii) personal information from our affiliated entities.
4. HOW USE YOUR PERSONAL INFORMATION?
(a) We shall only use your personal information where it is permitted by law. Most frequently, we will use your personal information when it is necessary to deliver the Services to you, allow you to utilize the Professional Services, or where we must comply with a legal requirement. Your personal information is used by us for the following reasons:
(i) to register you as a user and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to make it possible for Professional Services to be provided to you;
(iv) to keep track of trends and customize your experience;
(v) to enhance the functionality of our Services based on the data and feedback we receive from you; and
(vi) to enhance customer service to quickly address your service requests and support needs.
(vii) to manage our relationship with you, including notifying you of changes to the Services, sending you information and updates about the Services you have accessed, and providing you with sporadic company news and updates about us or the Services;
(viii) to track transactions and process payments;
(ix) to help facilitate the provision of the professional services that have been made available to you, including by sending you information and updates concerning the professional services you have accessed;
(x) promoting and publicizing the Services to you;
(xi) to fulfill our legal requirements;
(xii) to manage and safeguard our company and its Services, including internal operations and troubleshooting;
(xiii) to analyze data and test systems; and
(xiv) to develop our business and delivery models;
(xv) to fulfill our responsibilities resulting from the contract we have with you or are going to engage into;
(xvi) to enforce our Terms; and
(xvii) to comply with court orders, establish or execute our legal rights, or defend ourselves against legal claims.
(b) By using our Services and opening an account on the Platform, you accept and understand that you are giving us, our service providers, associate partners, and affiliates permission to contact you by phone, email, or other means. This is done to give you access to the Services, make sure you understand all of its features, and serve other connected needs.
(c) You agree and acknowledge that we may gather, compile, and share any information about you to provide the Services to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence like emails, instructions from you, etc. This may comprise, but is not limited to, service providers who provide or seek to offer you professional services, suppliers, social networking firms, third-party service providers, storage firms, data analytics firms, consultants, attorneys, and auditors. In conjunction with the aforementioned goals, we could also disclose this information to other Try Sewa group organizations.
(d) You understand and agree that we may share data without your permission when required to do so by law, a court order, a government agency, or other authority. Such disclosures are provided by the good faith judgment that doing so is reasonably required for upholding the Terms, this Policy, or other legal obligations.
5. COOKIES
(a) Cookies are tiny files that websites and their service providers download through your web browser to the hard disk of your device (if you allow them to do so). This enables the websites' or service providers' systems to recognize your browser and gather and store specific information.
(b) To provide you with a flawless user experience, we utilize cookies to help us differentiate you from other Platform users, comprehend and remember your choices for subsequent visits, keep track of adverts, and gather aggregate statistics on site traffic and site activity. To help us understand our website users better, we could get in touch with third-party service providers. The information gathered on our behalf may only be used by these service providers to support and enhance our business operations.
(c) In addition, there's a chance that third-party cookies or other similar tools will appear on some Platform sites. We have no control over how third parties utilize cookies. We may store information about you in a file if you provide us with personal communication, including emails, or if other users or third parties send us correspondence concerning your actions or postings on the Platform.
6. DISCLOSURES OF YOUR DATA
(a) For the objectives listed in Section 4 we may disclose your personal information to the third parties listed below;
(i) Professionals in the service industry so they may provide you with Professional Services;
(ii) Internal third parties, which are other businesses in the Try Sewa group of businesses.
(iii) Outside parties, such as:
- Reliable third parties who provide services for us or on our behalf, such as our associate partners and service providers. This includes hosting and running our platform, assisting with marketing, running our company, handling payments and transaction-related tasks, transmitting content, and offering our services to you.
- web analytics service providers and advertising networks that perform web analytics on our behalf to assist with platform improvement.
- Other logged-in users of our Platform upon your request or if you expressly consent to such disclosure; regulators and other bodies, as required by law or regulation; and regulators and other bodies. These analytics providers may use cookies and other technologies to deliver their services.
(b) We demand that all third parties protect the confidentiality of your personal information and handle it legally. We only allowed our third-party service providers to treat your data for those reasons and in line with our instructions; we do not authorize them to use your data for their purposes.
7. YOUR RIGHTS CONCERNING YOUR DATA
(a) Accessing and Updating Your Personal Information: You hereby represent and declare that any personal information you supply to us is truthful, accurate, and current. We try our best to give you access to and the option to update incomplete or incorrect data when you use our Services, subject to any applicable legal constraints. Sending an email to info@trysewa.com will allow you to ask Try Sewa for a copy of your personal information. Try Sewa's response to such a request might take up to 7 (seven) business days.
(b) Opting out of Marketing and Promotional Communications: We try our best to give you the option to opt out of receiving marketing and promotional emails by including an unsubscribe link in those emails. You recognize and accept that it might take us up to 10 (Ten) business days to implement your request to opt-out. Please be aware that we may continue to email you regarding your user account or any services you have requested or obtained from us.
8. DELETION OF ACCOUNT AND PERSONAL DATA
Despite anything stated in the Terms, you can remove your account and any personal information that Try Sewa has kept about you by sending an email to info@trysewa.com.
The processing of your request by Try Sewa might take up to 7 (seven) business days. You won't have access to any Services if your account is deactivated. It is expressly made clear, for the avoidance of dispute, that any data about transactions carried out by you on the Platform will be preserved by relevant legislation.
9. TRANSFERS OF YOUR PERSONAL DATA
(a) When it comes to the storage and transfer of personal data, we abide by all applicable laws. The information and personal data you give us in connection with your use of the Services may be sent to and kept outside of the nation in which you are situated. This could occur if one of our vendors, partners, or service providers is situated somewhere other than where you are based, or if one of our servers is occasionally located somewhere other than where you are based.
(b) By providing us with your information and personal data, you consent to the transfer, storage, and processing of such details as outlined above.
10. DATA SECURITY
(a) To safeguard your personal information from unauthorized access and disclosure and by the standards set forth by applicable law, we implement the necessary security safeguards and privacy-protecting features on our Platform, including encryption, password protection, call masking, and physical security measures
.(b) You are in charge of maintaining the secrecy and confidentiality of any password you choose to access particular areas of the Services or Professional Services. We disclaim all liability for any unauthorized access to your data, password loss, theft, or compromise, or for any actions taken using your user account as a result of such unauthorized disclosure of your password. You must contact us right away if your password has been hacked in any way so that we can start the process of changing it.
11. DATA RETENTION
(a) You accept and agree that we may store and maintain your personal data for the time needed to accomplish the aforementioned purpose(s) and for a reasonable amount of time following the termination of your account on the Platform or access to the Services to satisfy our legal rights and obligations.
(b) In rare cases, we may combine your personal information (making it impossible to link it back to you) for research or statistical reasons; in such cases, we may use this information without further informing you for an extended period.
12. BUSINESS TRANSITIONS
You are aware that your personal information may be one of the assets transferred if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets.
13. USER-GENERATED CONTENT
We welcome you to share anything on our platform, including any comments, suggestions, photos, or other materials you'd want to make publicly available.
Please be aware that such content may become public and will be accessible to all users of our platform. We disclaim all responsibility (explicit or implied) in this respect since we are unable to stop such information from being used in a manner that is against this Policy, relevant laws, or your personal privacy. In addition, you undertake to abide by all laws that may be in force about any content you post or otherwise distribute on our Platform. You are aware of this and agree to take full responsibility for any information you post on our platform that is illegal.
14. UPDATES TO THIS POLICY
(a) This policy may be updated from time to time. If we modify this Policy, we will post the updated version on the Platform or communicate with you in another way, such email. You agree to modifications to this Policy to the extent permitted by applicable law by using our Platform following such notification.
(b) For the most up-to-date information on our privacy practices, we urge you to consult this Policy regularly.
15. GRIEVANCE OFFICER
You can contact us with any issues you may have concerning this Policy, how we manage your data, or anything else by sending an email to info@trysewa.com or calling our grievance officer at the number shown below.